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About the Board The Sales Management Association’s Corporate Sales Force Effectiveness Advisory Board directs our efforts to refine and codify SFE certification standards, advises our membership on important issues relevant to sales force effectiveness, shares best practices and key learnings from their own organizations’ SFE efforts, and assists in the...Read more
Large firms typically have both a sales function, and a “sales force effectiveness” (SFE) function. With names like “sales operations,” “commercial effectiveness,” “revenue operations (RevOps), or “sales excellence,” they provide direction and support to the sales organization, which remains focused on execution. Corporate SFE functions require an unusual combination of...Read more
A critical issue in sales performance management is how to best use performance feedback. Important for directing salesperson behavior, performance feedback also profoundly impacts salesperson motivation. Generation Z's arrival in the salesforce heralds a new wave of younger salespeople, with distinct characteristics, values, and preferences related to how they respond...Read more

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