Deal reviews give managers two valuable opportunities: one to get insight into sales pipeline, another to coach and develop salespeople. Effective managers capitalize on both, using reviews to help close specific deals, but also to make salespeople more effective over the long term. This web panel examines deal review best...Read more
Join Sales Management Association Chairman Bob Kelly and 10 other speakers at Simon-Kucher & Partners’ Atlanta Pricing and Sales Strategy Forum, 25 April at the Waldorf Astoria. The half-day event features cross-industry experts sharing best practices in sales, pricing, marketing, and strategy. The event attracts executives and senior managers leading...Read more
Mark Hurd, chief executive officer of Oracle Corporation, will headline the Sales Thought Leadership Conference at Stanford Graduate School of Business. The biennial conference, which the Sales Management Association sponsors and helps produce, features a novel format and an exclusive audience, half of whom are leading sales academics, and half...Read more
The "service recovery paradox," a known effect in B2C sales is now a proven B2B phenomenon. Simply put, the Service Recovery Paradox says that it is possible to recover from a service failure or problem with a customer in a way that creates even greater customer loyalty and satisfaction than...Read more