Resources

This illustrative dashboard, authored in Macromedia Flash, provides an efficient display of metrics important to sales management.  Developed as a companion tool to The Sales Management Association's Charlie Delta Pharmaceutical Case Study, it is downloadable for members in two formats:  Flash (viewable in Internet Explorer, Firefox, or Safari) and Powerpoint...Read more

S. Scott Sands Watson Wyatt Worldwide Sales incentive compensation design projects are time-consuming, complicated, and involve the competing interests of many stakeholders.  What is the best way for Sales Management to participate in the process Veteran sales compensation consultant S. Scott Sands provides an “insider’s view” of the typical sales...Read more

This slide presentation provides a work plan for Echo Foxtrot Manufacturing's (pseudonym) sales incentive compensation redesign project.  Employing a cross-functional work team, Echo Foxtrot organized project into three phases: Assessment, Design, and Implementation. These slides provide a helpful illustration of project objectives, a project work plan, expected project outcomes, and...Read more

Sales incentive compensation programs require periodic calibration to ensure an uninterrupted positive return on investment for management.  Many firms wait for the first signs of a sales compensation problem to appear before examining their program’s health.  But by then, problems may have already developed into a needlessly expensive quagmire.

This interactive calculator measures rates of Maintenance (M), Acquisition (A), and Penetration (P) growth over two user-specified time periods. The tool also projects total sales and profit change resulting from forecasted improvement in Maintenance, Acquisition, or Penetration rates. MAP calculations are performed at the sales territory, product group, business unit,...Read more

Setting Sales Force Goals For Growth Using Maintenance, Acquisition, and Penetration (MAP) Planning Overview Alpha Bravo Distribution [ABD]* sells industrial and construction supplies within the continental US. Its Commercial Markets sales force covers small and medium-sized customer firms, and represents slightly more than half of company volume. ABD’s Commercial Markets...Read more

This Excel workbook provides templates for creating your own versions of the analysis approaches described in the Sales Management Association Research Brief: “Quantifying Incentive Compensation Plan Effectiveness.”  Each analysis template includes step-by-step instructions and a charting tool that displays results.

OVERVIEW Call centres have been instrumental in bringing business efficiences to organizations over the last 15 years. They have brought jobs and economic activity to a number of locations inside the UK as organisations have sought to set up specialised Call Centres in areas with the green field sites and...Read more